Shipping Information
Order Processing: We’ll process your order faster than a jackrabbit on the run! All orders are processed within 1-2 business days.
Shipping Methods
| Shipping Method | Carrier | Cost | Delivery Time |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment |
| Free Shipping | EMS | Free for orders over $50 | 15-25 business days after shipment |
Note: We ship worldwide, with the exception of some Asian countries and remote areas. If you have questions about delivery to your location, don’t hesitate to reach out!
Returns & Exchanges Policy
We stand behind our products like a cowboy stands by his trusty steed. If something isn’t quite right with your authentic Western gear, we’re here to make it right.
Our Return & Exchange Promise: We accept returns and exchanges within 15 days of you receiving your items. Your satisfaction means more to us than a cool drink on a hot desert day.
⚠️ Important Exceptions: Through analyzing our product categories and customer needs, we’ve identified that custom-made or personalized items from our Equine and Work categories cannot be returned or exchanged due to their specialized nature. These items are crafted specifically for you, just like a custom saddle fits only one rider.
The Return & Exchange Process
Within 15 days of receiving your order, fill out our Returns & Exchanges form and email it to our customer service team at [email protected].
We’ll review your request faster than a jackrabbit on the run and send you a return authorization email within 2 business days.
Pack your items securely in the original packaging and ship them to our returns address. We recommend using a trackable shipping method.
Returns Address:
Wildwest Boot Store – Returns
2727 Kinney Street
Westfield, US 01085
Once we receive and inspect your items, we’ll process your refund or ship your exchange within 3-5 business days.
Condition Requirements
Items must be returned in their original condition – unworn, unwashed, with all tags attached, and in the original packaging. They should be cleaner than a Sunday church shirt.
Refund Information
Refund Timing: Once we receive your return, please allow:
| Payment Method | Refund Processing Time |
|---|---|
| Credit Card (Visa/MasterCard) | 5-7 business days for the refund to appear on your statement |
| PayPal | 3-5 business days for the refund to process |
| JCB | 7-10 business days for international processing |
Please Note: Original shipping fees are non-refundable, and return shipping costs are your responsibility unless we made an error.
Exchanges
Looking for a different size or style? We’ll process your exchange once we receive your return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Returns & Exchanges Request Form
Email this information to: [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]
Full Name: _________________________
Order Number: _________________________
Email Address: _________________________
Phone Number: _________________________
Return or Exchange: [ ] Return [ ] Exchange
If Exchange, desired item/size: _________________________
Product(s) to return: _________________________
Reason for return/exchange: _________________________
Additional comments: _________________________
Customer Service Email: [email protected]
Website: wildwestbootshop.com